Ukuxoxisana okuhlakaniphile kuyisici esibalulekile sebhizinisi eliphumelelayo, ukusungula ukubambisana, ukuxazululwa kwezimo ezingqubuzanayo kuphela ebhizinisini, kodwa nasebuhlotsheni obuhle. Izwe lebhizinisi liyazisa abantu abanekhono lokuxoxisana ngendlela efanele.
Ukuxoxisana - kuyini?
Ubuciko bokuxoxisana buye kwahlanzwa kusukela ezikhathini zasendulo. Namuhla, abaxoxisana nabo bahlangabezana nezidingo ezinhlobonhlobo zebhizinisi. Ukuxoxisana nokuxazulula izingxabano - impumelelo yalokhu ixhomeke ekufundeni kwengqondo nokuhlangenwe nakho okusebenzayo. Ukusebenza kokuxhumana kusiza ukufeza ubudlelwane obunenzuzo, ukuheha amakhasimende angcono futhi nokwakha ubuhlobo besikhathi eside sebhizinisi.
I-Psychology of Negotiation
Ukukhulumisana okuphumelelayo kwakha ngolwazi lwe-psychology yabantu. Izindlela zokuxoxisana zihlanganisa ubuqili obuhlukahlukene kanye nama-nuances, ngakho-ke isazi sebhizinisi esinolwazi ungumqondo wengqondo ohlakaniphile. Ngesikhathi sokuxoxisana, izindlela zengqondo zivame ukusetshenziselwa ukusiza ukwakha ukuthembela nokuqonda okubili:
- Ukubonakaliswa kokunakekela: "Ufika kanjani lapho? kulula ukuthola ikheli, "ukunikezwa itiye / ikhofi.
- Ukubaluleka kugcizelela isimo nesimo somlingani.
- Ukuhlanganiswa kwe-congruence kuwukuphela kwenkambiso yenkulumo, isenzo nesimo sobuso.
- Ukuqaphela imibono neziphakamiso zomlingani webhizinisi.
Indlela yokuxoxisana kahle?
Indlela yokuxoxisana - lokhu kufundiswa emayunivesithi, ngezifundo ezihlukahlukene, kodwa empeleni konke kwenzeka ngokuhluke ngokuphelele. Futhi zonke izifanekiso ezilungiselelwe zisiza nje ukuthi zingalahleki ngesikhathi senkulumo yebhizinisi. Okubaluleke kunazo zonke ukuveza okwenziwa ngabalingani bomunye nomunye. Izingxoxo eziphumelelayo ziwukuzola, ukuzethemba, zichaze ubuhlungu nokuhlonipha komunye uhlangothi nokulandela imithetho:
- umgomo ocacile yilokho okuxoxwe ngakho;
- ukuqonda ngokucophelela imigomo yesivumelwano;
- konke kufanele kuqinisekiswe ngesivumelwano, amadokhumenti;
- ukunamathela kuzo zonke izinhlelo - kubalulekile ukugcina izwi lakho.
Indlela yokuxoxisana ngayo ngokubambisana?
Ukuxoxisana nabalingani bebhizinisi kubangela ukungezwani okukhulu phakathi kwalabo abaqala nje ibhizinisi labo. Ukukhanga amakhasimende, abalingani bebhizinisi - konke lokhu kudinga ikhono lobuchwepheshe. Izingxoxo zibalulekile ukuhola umoya wokubambisana, hhayi ukuncintisana kanye nomoya wokuncintisana. Izingxoxo kufanele zithathwe ngokuziphendulela. Ukuxhumana okuphumelelayo kuhlanganisa:
- indlela yokuxhumana iyamnandi, ikhululekile futhi ikhululekile;
- imibono ekhonkolo, iziphakamiso, izizathu ezifanele - akukho izingxoxo "esikhaleni esingenalutho";
- ukubonakaliswa kwezintshisekelo kuzidingo zeklayenti, ingxoxo;
- impendulo ethi "Ngizocabangela", futhi hhayi ngokushesha "yebo" izosiza futhi ukuhlola zonke izingozi kanye nokufunwa kwalokhu kubambisana.
Imithetho yokuqhuba izingxoxo zocingo
Ukuziphatha kwezinkulumo zocingo zabaningi kubonakala njengendlela enzima kakhulu yokuxoxisana ngokungabikho komuntu oxhumana naye. Konke ukunakwa kugxile enkulumweni, ngesiteji, ithoni yezwi, umbono owenzayo. Inqubo yokuxoxisana ngefoni iyinhlobo yokuziphatha ngokugcina izindinganiso ezithile:
- Lawula ama-hooters amathathu. Uma, ngemuva kwesignali yesithathu, umuntu engathathi ifoni, kufanelekile ukuyeka ucingo.
- Izwi likhadi lokushaya. Ezingxoxweni, ubuchwepheshe be-interlocutor buzwa ngokushesha, ububele nokuzethemba
- Kubalulekile ukuzethula ngegama bese ubuza igama lomuntu okhuluma naye.
- Bonisa isithakazelo esiqotho kumuntu.
- Izingxoxo kufanele zenziwe ngokulandela uhlelo oluhlelwe kahle.
- Ukusetshenziswa kwamasu okulalela okusebenzayo.
- Ukubonga isikhathi esichitha ekupheleni kwengxoxo.
- Ukuhlaziywa kwengxoxo.
Amaphutha avamile ekuxoxisaneni
Izingxoxo eziphumelelayo zixhomeke eziningana zezimo eziye zahlangana. Abamabhizinisi abaningi kakhulu kanye nabaphathi bokuqala emazingeni okuqala baqaphela amaphutha ajwayelekile:
- Ukulungiswa okwanele kokuxhumana nomlingani ongakhona, iklayenti. Ukuthuthukiswa kwalesi simo kuzodlala indima embi.
- Ukuqhuba izingxoxo kwenziwa ensimini yenkampani noma umlingani. Wonke amalungelo nokuxhaphazwa ezandleni zaso "endaweni" yakhe.
- Thola ukwesaba kwakho. Kubalulekile ukuqeda ukwesaba izingxoxo ngaphambi kokuxhumana okufunayo.
- Izingxabano nobufakazi phakathi nezinkulumo: "Isiphakamiso sami singcono, futhi (omunye umuntu) ongenalutho" uzoshiya umbono ongathandeki.
- Ukucindezeleka kwengqondo. Ukuhlukumeza akubangeli isifiso sokubambisana.
- Ukulahlekelwa kokuhlushwa, kungabonakaliswa ngokulinganisa nokubuza, inkulumo:
- isithukuthezi;
- ukunganakwa;
- inkulumo enesizotha;
- amagama amachiza;
- ukubekezela ngokushaya ngepeni noma ipensela etafuleni.
Amabhuku ekuxoxweni
Ikhono lokuxoxisana - lezi zincwadi ezilandelayo zinikezwa ngalesi sihloko:
- "Ngikuzwa njalo." Amasu okuxoxisana okuphumelelayo. UMnu Goulstone . Le ncwadi ihloselwe abomabhizinisi, abazali kanye nezingane zabo nalabo abafuna ukuzwa nokuzwa abanye.
- "Izingxoxo ngaphandle kokunqotshwa." Indlela ye-Harvard. R. Fisher, U. Jüri no B. Patton . Emisebenzini yabo, abalobi bakhulume ngolimi olulula amasu ayisisekelo wokuxhumana okusebenzayo, ukuvikelwa kwabasebenzisana nabalingani abangenangqondo.
- "Ingxoxo ngokufanele." Ubuciko bokuxhumana kulabo abafuna ukufeza imigomo yabo. S. Scott . Umqeqeshi webhizinisi onolwazi uhlanganyela ngolwazi lokuxhumana nekhwalithi yekhwalithi yokuphatha imizwelo eqinile ngesikhathi yengxoxo.
- "Indlela yokunqoba i-NO. Izingxoxo ezimweni ezinzima. " U. Jüri. Ngokuvamile abantu bahlangabezane nezinto ezinjengokuthi: abaxhumana nabo baphazamisa phakathi kwengxoxo, ungalaleli ekupheleni, memeze, zama ukufaka imizwa yecala. Amasu namasu ahlongozwe encwadini asiza ukuphuma empikiswaneni bese uqhuba ukuxhumana okukhazimulayo.
- "Thinta futhi unqobe" Izimfihlo zokuphikisana okuphumelelayo. N.Napryakhin . Ukuqhuba izingxoxo eziphumelelayo nakho ukukwazi ukuvikela iphuzu lomuntu. Le ncwadi inamasu amaningi asebenzayo okukholisa nokuthonya ama-interlocutors.