Isiko somuntu sinqunywa ngokuyinhloko ngekhono lokuveza kahle imicabango yabo ngesimo somlomo nesibhaliwe. Ukukhulumisana kwebhizinisi kudinga ukuhlonipha isiko jikelele kuphela, kodwa futhi nemithetho yezimiso zebhizinisi.
Izici nokusebenza kahle kwenkulumo yebhizinisi
Izici zezinkulumo zebhizinisi ziyi:
- i-brevity;
- ithonya;
- ukunemba.
Inkulumo yebhizinisi kanye nengxoxo yebhizinisi kuyosebenza ngempumelelo yokukhethwa kwamagama, ukwakheka kwesakhiwo sohlelo lolimi, ukugcinwa kwemithetho yokuxhumana kwesiko, ukusetshenziswa kwamafomu amagama ajwayelekile kanye nokwakhiwa kombhalo. Isitayela sebhizinisi sichaza izindlela zokukhuluma ngokungathandeki kwezindlela zokukhuluma, isilulumagama nezamabhizinisi, imisho evamile eyinkimbinkimbi kanye nesethulo esinembile semicabango.
Enkulumweni yebhizinisi, ulwazimagama olunemibala kufanele lugcinwe emncintiswaneni omncane, inkulumo yokukhulumisana nokukhulumisana ayifakiwe. Ezimweni ezingavamile, lezi zindlela zingasetshenziselwa ukuthola ukuveza ngesikhathi sokudlala phambi kwezilaleli.
Isiko senkulumo yebhizinisi ngomlomo lisho ukuthi kunezindlela zokuxhumana ngokuzibandakanya nomlingani webhizinisi, iqembu elincane labantu, izilaleli. Ingxoxo yebhizinisi efonini ibuye isho ukugcinwa kwemikhuba ethile yokuxhumana . Imikhuba enjalo ihlanganisa:
- imithetho yokuphola nokuzethula;
- ulwazi lwezinhlobo zokwelapha;
- ikhono lokulalela;
- ikhono lokwenza okwesikhashana inhloso yengxoxo;
- ikhono lokuqeda ingxoxo.
Ukuthuthukiswa kwenkulumo yebhizinisi kungenziwa ngezindlela ezintathu:
- indlela yokwanda kancane kancane kolwazi nokuqeqeshwa kwamakhono okuxhumana ngesikhathi sokuxoxisana kwebhizinisi;
- indlela yokutadisha izincwadi ezikhethekile ezichaza imithetho yokukhuluma ibhizinisi;
- indlela yokuvakashela ukuqeqeshwa okukhethekile, ngesikhathi lapho khona amakhono okukhulumisana kwebhizinisi akhiwa.
Indlela engcono kakhulu yokuthuthukisa inkulumo yebhizinisi yilabo abaqeqeshayo okukuvumela ukuthi ukwazi kahle imithetho yokuxhumana kwebhizinisi ngesikhathi esifushane.