Ukuxhumana kwebhizinisi kuyindlela enhle kakhulu yokukhulumisana komuntu, ngoba izithakazelo zebhizinisi zihlale zifakwa ngaphezu kokuthandayo (ngaphandle uma, izingxoxo zebhizinisi ziqhutshwa ochwepheshe bangempela).
Ngesikhathi sokuxhumana kwebhizinisi, kungakhathaliseki ukuthi yiziphi izinhlobo namafomu, kukhona njalo ukushintshaniswa kolwazi, isipiliyoni, iziphakamiso phakathi kwama-interlocutors. Njengoba umgomo oyinhloko ucacile - izinzuzo zalabo ababambe iqhaza, sizobe sibheke ngezinye izici ukuthi, nakuba zikhona emthunzini, zidlala njalo indima ebalulekile ebhizinisini.
Izinhloso
Ukukhulumisana kwebhizinisi kumele kuholele ekuthatheni isinqumo esifanele, uma kungenzeka. Into ebaluleke kunazo zonke, ngokwemibono yombono, akufanele ukuphazamise ubudlelwane phakathi kwabalingani, futhi ukwenza nombono omuhle kunabo bonke abahlanganyeli ekuxoxweni. Lokhu kufanele kube yinto ebaluleke kakhulu kubantu bombono obonayo.
Izingxoxo
Izingxoxo, njengendlela yokukhulumisana kwebhizinisi, ngokuqinisekile zithatha isikhundla esiphambili ekubalukeni komphumela wecala. Izingxoxo zihlukaniswe ngokuthi:
- izingxoxo eziqondile - neziphathimandla eziphakeme;
- enezingqikithi - izingxoxo ngaphakathi kwenkampani;
- okungagunyaziwe - noma ngemuva kwamahora;
- izinga eliphakeme yizingxoxo phakathi kwabaholi babathintekayo;
- ithebula elongeziwe - izingxoxo emaqenjini okusebenza, amakhomishana akhethekile.
Kunoma yikuphi, ukuziphatha okuphumelelayo kwezingxoxo, akwanele ukwazi i-theory, amafomu kanye nezinhlobo zokuxhumana kwebhizinisi. Ezingxoxweni zomlomo, ngokungafani nezincwadi noma izingxoxo ezingaqondile, umuntu kufanele abe nezimfanelo zezikhulumi ezihle kakhulu, ukuze emva kwenkulumo yakho, umphikisi awunayo imibuzo.
Ingxoxo
Ingxoxo njengendlela yokukhulumisana kwebhizinisi yiyona ndlela engakahleleki, elula futhi esetshenziswa kabanzi ekukholiseni umxhumanisi wokulunga komuntu. Umqondo wengxoxo yebhizinisi inkulu kakhulu - kungukuthi, noma yikuphi ukuxhumana ngomlomo phakathi kwabantu abagunyaziwe, okwenzelwe ukufeza izixazululo ezivamile.
Okubaluleke kakhulu ekuhambeni kwengxoxo kuqale, ngoba abaxhumana nabo bayazi konke abafuna ukukhuluma ngakho, kodwa ukuthi bangaqhubeka kanjani ngesihloko ngokuhlakanipha nangesikhathi esifanele, ukudala isimo esihle sokukhululeka, hhayi wonke umuntu owaziyo. Ngenxa yalokhu, okungenani, umuntu kumele abe isazi sezengqondo esihle, futhi aqonde ukuthi ngubani osebenzisana naye nokuthi ungubani. Uma kungenjalo, ungakwazi "doshutitsya" kuze kube yilapho leli cala lizofika ngengozi kulala.
Ingxoxo
Ingxoxo njengendlela yokukhulumisana kwebhizinisi yinhlobo yokuxoxisana ngokubambisana ngomsebenzi owenziwe, ngokuqhathanisa amaphuzu okubuka ahlukene. Umphumela kanye nomphumela kwanoma iyiphi ingxoxo kumele kube yisinqumo.
Kuzo zonke izinhlobo eziyinhloko zokukhulumisana kwebhizinisi, ingxoxo iningi ngokomzwelo, ngoba ngenxa yokucindezela ngokomzwelo-ngokwengqondo, ijubane lokuncintisana lezingxoxo alincibiliki kuze kube sekugcineni.
Ababambe iqhaza kule ngxoxo kufanele bahloniphe ubuhlakani obuningi bomhlaba wonke, okuwukuthi:
- ungakhulumi isikhathi eside futhi njalo;
- hhayi ukuphazamisa ama-interlocutors;
- ihlonipha bonke ababambe iqhaza kwingxoxo;
- Ungagxeki abaphenduli bakho.
Ukwakhiwa okusemandleni okuxoxisana kungukunye okunye okuzuzayo nezinkinga, yile ndlela yokubhekisela eholela ekuxazululeni okuphumelelayo kwalolu daba.
I-charm eyinhloko yokukhulumisana kwebhizinisi akuyona isethi yamazwi aphikisayo kumuntu ojwayelekile, kodwa ngokuhlakanipha nangenhlonipho, okumele ivela kumagama onke owashoyo. Umsuka wegama elithi "ibhizinisi" yibhizinisi, futhi uma ufuna ngempela ukubhekana ne-interlocutor yakho, uma ufuna ukumbangela isifiso esifanayo, ukukhulumisana kwakho kufanele kube ngokusekelwe ekuzwelana (ngisho nangaphandle), ekuqondeni nasekuvumelaneni. Ngemuva kwalokho, ukukhulumisana kwebhizinisi - njengomdanso, uma umlingani ehamba ngezinyawo zomlingani, engavumeleli nanye wabo, kodwa bobabili.