I-Ethics ne-psychology yokuxhumana kwebhizinisi

Ukuziphatha kokuxhumana kwebhizinisi kuyisimo esikhethekile sokuziphatha, isayensi yokuziphatha evumelana nemigomo yenhlalo kanye nezisekelo zokuziphatha zomphakathi. Umqondo wokuziphatha uhlobene eduze ne-psychology, ngoba ngokwenza ngendlela ethile, umuntu uzama ukuphazamisa ukududuzeka kwengqondo kwabanye abantu.

Imithetho eyisithupha yokuxhumana kwebhizinisi

I-psychology kanye nokuziphatha kobudlelwane bebhizinisi kusekelwe kumqondo wendabuko, okuqondakalayo futhi ngokuvamile kubhekwa ngokujwayelekile. Ososayensi bahlukanisa imithetho eyisithupha lapho kusetshenzwa khona ukucwaninga kwengqondo nokuziphatha komsebenzi webhizinisi. Umuntu ozinikeza inani elifanele uyohlale ebonakala njengomlingani othembekile.

1. Ukubukeka . Emkhathini webhizinisi, udinga ukubheka umuntu ohlotshisiwe kahle, ogqoke kahle owazi kahle ukuthi yiziphi izakhi ezakha isitayela sebhizinisi. Ukugqoka ngokunambitheka futhi ungazivumeli ukuba usebenze ngendlela evulekile, ubonisa umthwalo wakho wemfanelo, ngoba nangu ubuso benkampani.
2. Ukugcina isikhathi . Ngokuvamile umuntu kufanele eze emhlanganweni ngokuqondile ngesikhathi esimisiwe. Uma emsebenzini umuntu avumela ukuba aphuze, ozakwabo bacabanga ukuthi akawuthathi umsebenzi ngokujulile.
3. Ukufunda nokubhala . Umuntu webhizinisi kufanele abe nokufunda nokubhala - bukela inkulumo yakhe ebhaliwe neyomlomo, ukwazi ukukhetha izinkulumo ezifanele, ukukhuluma ngokuhlakanipha nangokwepolitiki.
4. Ukuyimfihlo . Ikhono lokusabalalisa ulwazi ukuthi i-priori kufanele ifihleke ngaphandle kwabangempela nasempilweni yansuku zonke, nasezweni lebhizinisi. Ukudalulwa kolwazi oluhlukanisiwe ngeke kuphazamise idumela lakho kuphela, kodwa kungaba nemiphumela engathí sina kulo lonke inkampani.
5. Ukunakwa kwabanye . Le mfanelo kuzokuvumela ukuba uqonde kangcono abanye abantu, ulalele umbono wabo futhi uqagele ukuthi kwenzeka kanjani. Ikhono lokuphendula ngokwanele ekugxeka okubalulekile kubalulekile.
6. Ukuthakazelelwa. Esikhathini sokusebenza akuyona isiko ukukhombisa imizwa yakho emibi noma imizwa emibi. Lapha enkampanini yimuphi umuntu okufanele ube nenhlonipho, ukumomotheka nokumnandi ekukhulumisaneni.

Ukuziphatha nokusebenza kwengqondo komuntu webhizinisi kunezici eziningi ezifana nalokho ezamukelwe abantu emphakathini ophucukile ngokubanzi. Zonke izinkambiso nezinhlaka zibekiwe kumuntu ebuntwaneni, emndenini, kodwa lokhu akwanele. I-psychology yokuziphatha neyebhizinisi yenza kube lula ukugcwalisa izikhala futhi uziphathe ngokuvumelana nemithetho.