Kuyaziwa ukuthi kuze kufike ku-70% yolwazi lonke mayelana ne-interlocutor yomuntu owamukelwayo, ngokumangalisa ngokwanele, hhayi emazwini akhe, kodwa ngokusekelwe ekukhulumisaneni okungenamazwi (ukuzithokozisa, izinkulumo zobuso, njll). Ikhono lokufunda ulimi lomzimba ingenye yempumelelo enkulu embukisweni wokuxhumana. Kodwa kubalulekile ukukhumbula ukuthi akukho senzo esizwakalayo ukuhlaziya ngokuhlukile kwabanye. Ngoba kuyinkimbinkimbi yabo eyenza incazelo eyodwa eyiyo.
Ukuthinta - izindlela zokuxhumana ezingezona izisho
Ngaphambi kokuqhubeka nokufunda ukuxhumana komphakathi wakho, khumbula ukuthi njalo ucabangele isimo, izimo. Phela, ngokwesibonelo, kungenangqondo ukuphetha ngokuthi umuntu akafuni ukuxhumana, uma ewela izingalo nemilenze ngesikhathi ehlezi esitokisini, ephakamisa amahlombe akhe ngoba nje kubanda kakhulu.
Ukuthinta kungaba ukuqinisekiswa kwalokho okushiwo, futhi akuhambisani nalokho. Uma lobu buhlobo bukhona, khona-ke baqinisa kuphela lokho okushiwo, futhi uma kwenzeka kungekho muntu-kufanelekile ukunakekelwa kwemisebenzi, ngoba kuzokuthola okuningi okungaxhunywanga ngu-interlocutor wakho.
Ulimi lwezandla njengendlela yokuxhumana engenamlomo ihlotshaniswa nesimo senhlalo kanye nobudala bomuntu ngamunye. Ngakho, ijubane lokunyakaza liyancipha, isenzo sinciphisa uma kunabantu abambalwa abangokomzwelo, abafundele kakhulu noma labo, ngenxa yesifo esithile, ababhekana nobunzima phakathi nokuhamba.
Ukukhulumisana okungaqondile: izinhlobo eziyinhloko zolimi lwezandla
- Gesticulation ngezandla. Igunya le-interlocutor libonisa, uma, lithatha isandla sakho, limboze ngokwakho noma esimweni sokwandisa isandla sakho phezulu. Abantu abanobudlova bakhetha ukuxhaphazeka ngokuqinile. Hlola, uma umlingani wakho eshiya izithupha zakhe ebusweni ngenkathi ebeka izandla zakhe emaphaketheni akhe, lokhu kubonisa isifiso sakhe sokukuphelisa.
- Ukuzivikela nokuhlaselwa. Isibonakaliso sokuvikelwa ngumhlane wesihlalo, lapho umuntu ethanda ukuhlala phezulu kuye. Ukunqoba lesi sithintelo kungenzeka uma uqhuba ingxoxo, ubheka i-interlocutor evela phezulu, noma umnike isihlalo esinama-armrests. Isikhundla sokuzivikela - ikhanda lihanjiswa phansi. Shintsha isimo, ukhuthaze umlingani ukuba avule eceleni (isibonelo, obangela ukufuna ukwazi okuthile).
- Izenzo zomzimba. Bathintana nento ethize, nakuba kungomunye umuntu.
- Inzalo. Lesi senzo sichazwe ngokucacile ngeso lengqondo, okuhambisana nokumamatheka. Ukuze uthonye umbono we-interlocutor, yibeke endaweni ethile, emva kwalokho kufanele udlulisele lesi siphezulu kuze kube sezingeni lamehlo akho.