Ukuxhumana kwebhizinisi kungukushintshaniswa kolwazi phakathi kwabangempela noma abalingani abangaba khona. Lolu hlobo lokuxhumana lubandakanya ukubeka imigomo nokuxazulula izinkinga ezibucayi. Ukuze uqonde okushiwo yilo mqondo, udinga ukuphendukela ezinhlobonhlobo zokuxhumana kwebhizinisi, ngayinye echaza enye inqubo ehambisana nenkundla ekhethiwe.
Ukukhulumisana okushoyo nokungaqondile
Lesi sigaba siyiqiniso nakwezinye izinhlobo zokuxhumana. Ukukhulumisana ngamazwi empeleni ingxoxo, ukuxhumana ngamazwi. Ukukhulumisana okungekho emlomo - lezi zimo zokuhamba, ukuzithokozisa, izinkulumo, ukubonisa ubuso, yilokho okunikeza umuntu imininingwane eyengeziwe mayelana nesipikha nendaba yengxoxo.
Izazi zithi sithola kuphela amaphesenti athile olwazi kusuka emazwini, kanti konke - ngokuqondile kusuka kulawo mpawu esiwafunde futhi abahlukanise ngokungaqondakali ngenqubo yokuxhumana okungenamazwi.
Izinhlobo eziqondile nezingaqondile zokuxhumana ochwepheshe
Okokuqala, zonke izinhlobo zokuxhumana zebhizinisi ziyancipha zibehluko phakathi kokuqondile nokungaqondile.
- Indlela eqondile yokuxhumana kwebhizinisi ukuxhumana komuntu siqu ekamelweni elilodwa ngesikhathi esifanayo. Lokhu kubandakanya izingxoxo zebhizinisi nezingxoxo.
- Uhlobo olungavamile lokuxhumana - ukuxhumana okubhalwe phansi, kwe-elekthronikhi noma kwefoni, okuyinto evame ukusebenza kangako.
Kulokhu, njengamanye izinhlobo zokuxhumana phakathi kwabantu, kubaluleke kakhulu ukuba khona kwabantu endaweni eyodwa futhi ngesikhathi esifanayo, ngoba kukuvumela ukuba ubone ukuxhumana kwamehlo, wenze umbono omuhle womuntu siqu futhi ngaleyo ndlela kuthinte yonke inkambo yokuxhumana.
Izigaba zokuxhumana kwebhizinisi
Ukuxhumana kwebhizinisi, njenganoma yimuphi omunye, kunezigaba zayo eziqondile:
- ukulungiselela ukuxhumana (ukulungiselela kwangaphambili ulwazi, izingxabano, njll);
- isigaba sokuxhumana (ukuqala kokuxhumana, ukuxhumana nabantu abalungile);
- ukugxila kokubheka (ukugqamisa izinkinga zezingxoxo);
- ukugcina ukunakwa (echaza inkinga ngolimi olusemthethweni olufinyelelekayo);
- ukuphikisana nokukholelwa (hhayi isigaba esibophezelayo, sikhona kuphela uma kungavumelani);
- ukulungisa umphumela (kubalulekile ukuqeda ingxoxo ngesikhathi esifanele).
Lezi zigaba ziyiqiniso ngokufanayo nanoma yikuphi ukuxhumana okuqondile ngokukhuluma.
Izinhlobo nezinhlobo zokuxhumana kwebhizinisi
Kunezinhlobo eziningana nezinhlobo zokuxhumana kwebhizinisi ezihambisana nezimo ezihlukahlukene zokuphila. Lokhu kufaka:
- Izincwadi zokuxhumana. Lena indlela engavamile yokuxhumana, eyenziwa ngezinhlamvu. Lezi zihlanganisa oda, izicelo, imiyalo, njll. Ukuhlukanisa incwadi yebhizinisi - evela enhlanganweni nasenhlanganweni, kanye nencwadi esemthethweni esemthethweni - incwadi efanayo phakathi kwezinhlangano, kodwa egameni lomuntu othize.
- Ingxoxo yebhizinisi. Lolu hlobo lokuxhumana lubandakanya izingxoxo ngezinqubo ezehlukene zokusebenza ngenhloso yokwenza isinqumo esibalulekile noma ukuxoxa ngemininingwane.
- Umhlangano webhizinisi. Ngesikhathi somhlangano, wonke umuntu ohlangene noma ohlangothini lwawo oholayo ubuthana, ngenhloso yokuxazulula izinkinga ezibaluleke kakhulu nemisebenzi yokubeka.
- Ukukhuluma komphakathi. Kulokhu, i-subspecies yomhlangano webhizinisi ishiwo, lapho umuntu oyedwa ethatha isikhundla sobuholi futhi wabelane ngolwazi olubalulekile ngombuthano othile wabantu. Kubalulekile ukuthi isikhulumi kufanele sibe nombono ogcwele futhi ophelele wendaba yengxoxo futhi ube nezimfanelo zomuntu siqu,
Kumvumela ukuba adlulise incazelo yalokho akusho ezithameli. - Izingxoxo zebhizinisi. Kulesi simo, umphumela wokubophezela wokuxhumana uthola futhi wenze isinqumo. Ngesikhathi sokuxoxisana okunjalo, ohlangothini ngalunye lunombono wayo siqu nesiqondiso, futhi umphumela uthembiswa ukuthi uzoba isivumelwano noma isivumelwano siphelile.
- Ingxabano. Akuzona zonke izingqinamba ekukhulumisaneni kwebhizinisi kungasombululwa ngaphandle kokuphikisana, kepha impikiswano ivame ukucindezela isimo ngenxa yokuthi abantu abaziphathe kahle futhi banomdlandla kakhulu ukuvikela iphuzu lokubuka.
Lezi zindlela zokuxhumana zihlanganisa zonke izimo zokusebenza futhi zikuvumela ukuba uhlele yonke inqubo yokuxhumana ngaphakathi kwendawo yebhizinisi.