Umsizi womshado - uyini lo msebenzi? Kunoma yikuphi izivakashi zezikhungo ezihlangene, futhi kulokho umhlangano uzoba khona ngokwengeziwe kwalesi sikhungo. Kuxhomeke kumuntu ohlala naye uma ngabe isivakashi sizofika noma sigijime ngaphandle kokubukela emuva futhi uma nje nje umsizi wesibhamu angatholakala kuphela ezindaweni ezibiza kakhulu, namuhla ukhona kunoma iyiphi i-cafe.
Umsizi - ngubani lo?
Emasayeleni okucinga umsebenzi ungabona okunikezwayo - abanikazi bendawo ehhotela, abanikazi bezindlu endaweni yokudlela. Abaningi bayazibuza - umnakekeli - uyini lo msebenzi? NgesiNgisi, u-hostess usho umsizi womnganekazi, leli gama liye lahamba ngokuguquguquka okuningi kanye nencazelo yokuqala, ekuhunyushweni okuvela kwisiLatini, kwaba nokuphambene - "isivakashi". Kusukela kulezi zinguqulo sekuvele kucacile ukuthi lo msikazi uqobo "uhlangana nezivakashi" kunoma yisiphi isikhungo: indawo yokudlela, ihhotela, njll. Umsebenzi oyinhloko wabamakhosikazi ukuhlangabezana nezivakashi futhi uhambe nabo, vakashela ikhadi, ubheke lesi sikhungo.
Ukusetshenziswa kwe-hostess - kuyini?
Ukungenisa izihambi kuvamile ekudleni. Amantombazane abambe iqhaza axhumana namakhasimende, ahlale phansi etafuleni labo, abathokozise ngengxoxo, uma ukukhulumisana kuhambisa umxhwele wamakhasimende, angakwazi ukuyala ukudla kwentombazane, iziphuzo. Ngalesi siyalo intombazane enezintombi ithola iphesenti layo. Umgomo we-hostess uwukudla, kokubili okusebenzayo nokungenzi lutho, okungahambisani nokucindezela iklayenti ukwenza amanye angeziwe.
Ukusetshenziswa kuyisidakwa futhi kungeyena utshwala, kusebenza futhi kungenzi lutho.
- Esebenzayo - intombazane ngokwayo ikhetha iklayenti, ihlala phansi kuye futhi iqala ingxoxo, uma ingenalo lutho ngokumelene nayo. Uhlala etafuleni, iklayenti yenza umyalo wakhe.
- Abamakhosikazi abasebenzisa izinto ezingekho emthethweni - amantombazane awasondeli amaklayenti, kodwa ahlale ebhasini, emabhedeni noma emdanso, ukumomotheka kumadoda angenayo, ngokuvamile, amheha, ngakho wamemela etafuleni lakhe.
Kukholelwa kakhulu ukuthi ukusetshenziswa komsunguli kuhlobene ngqo nomsebenzi obuseduze wezivakashi. Akunjalo. Kunezikhungo ezinomsebenzi ofanayo, kodwa lokhu kuxoxwa ngokwehlukana futhi intombazane ayikwazi ukuphoqelelwa. Ngokuphambene nalokho, izikhungo eziningi zibazisa kakhulu idumela labo futhi ziqaphele ngokucophelela isimo sokuziphatha samantombazane asekhaya, kwezinye izitolo zokudlela zibayisa emakhaya abo ngemva komsebenzi.
Lobby hostess - yini lokhu?
Umsebenzi wezintombikazi emahhotela uvame kakhulu. Amahhotela amaningi anemishayo yokungena, okungukuthi, ibha eliseduze nehholo lokumamukela, cishe emnyango. Yini ohlala kuyo ekwakheni indawo yokuvakasha? Lona intombazane esebenza ebhodini lokungcebeleka. Kufanele ahlangabezane nezivakashi emnyango bese eya esiteshini sokumamukela, kodwa umsebenzi oyinhloko womuntu ophethe umkhosi kulokhu kuyimomero enhle, memela izivakashi ukuba uphumule emgwaqeni ebhokisini lokubamba ihotela, noma uma umgca wokuthola, umphathi umatasa ukubhalisa, i-lobby bar efanayo, lapho "usizo" lokuba benze khona umyalelo.
Umphathi wezinduna - ngubani lo?
Ngokuvamile umnakekeli uhlangene nokuphathwa. Umphathi we-Hostess - akahambanga kuphela nezivakashi etafuleni esitolo sokudlela noma kumamukeli we-receptionist ehhotela. Ungumsikazi ogcweleyo wokusungulwa, uxhumana nezivakashi, ubukele umsebenzi wabasebenzi, uma izivakashi zihlushwa noma zinganeliseki ngento ethile, zizama ukuzijabulisa ngokunikela okuthile okuvela ohlelweni lwesikhungo. Uma kwenzeka ukungqubuzana, umnakekeli kufanele angenele ngokushesha ngangokunokwenzeka futhi akhokhele, ngokulahlekelwa okuncane kokuhlelwa kabusha kweziko.
Yini umsikazi owenzayo endaweni yokudlela?
I-hostess ejwayelekile kakhulu yokudlela. Iyini le misebenzi - umsizi wezintombi kuleli cala? Kusukela ezenzweni ze-hostess ezimweni eziningi kuxhomeke-ukuthi ngabe iklayenti izobuyela endaweni yokudlela. Umsebenzi ophumelelayo ukunikeza izivakashi itafula elihle, ukuzisebenzela, ngenkathi ulungiselela isidlo, ukunikeza isiphathamandla - ukunciphisa ukulindela okungenani.
Imisebenzi yenkosikazi e-restaurant.
- Ulwazi lwezintambo zocingo kanye nezici zokubhuka.
- Hlangana nesimenywa emnyango, ubambe etafuleni ekhethiwe, unikezwe ukulayisha kokudlela kanye nabalindi.
- Yazi i-assortment of izitsha, imephu yewayini.
- Yazisa izivakashi mayelana nezenzo eziphethwe yi-restaurant.
- Thumela imenyu (njalo efonini evulekile), tshela ngokufushane ngezitsha.
- Yenza izivakashi ngokubiza itekisi uma kunesidingo.
- Tshela izivakashi mayelana nokukhushulwa kwezinsuku, yenza isimemezelo semicimbi yesikhathi esizayo, ukuze nentshisekelo isivakashi ukuba uye esitolo sokudlela futhi.
- Ukwaziswa kolunye ulimi, ngokuvamile isiNgisi.
- Ukuthula, ukubekezela, ukumelana nokucindezeleka.
Ukubamba iqhaza - izinzuzo nezindleko
Umsebenzi oyinhloko womuntu ophethe umama ukumomotheka, ngakho-ke umuntu ongafundile uzothola kunzima kakhulu kulo msebenzi. Imisebenzi yokubamba iqhaza ayiyona enkulu futhi ayidingi imizamo ekhethekile yomqondo. Kulo msebenzi, kunezinzuzo eziningi - eyona eyinhloko, lokhu kungukuntuleka kwecala. Uma uthanda izicathulo eziphezulu nezindwangu - umsikazi womuntu, kodwa ungakhohlwa - akukho imibala yokumemeza nokuhlanza okukhulu, konke kunhle kakhulu.
Ukukhulumisana okufingqiwe kungabuye kubhekwe njengenhlanganisela, kodwa akuzona zonke izivakashi ezimomothekayo ngokuphindaphindiwe, zikhona nalabo abathintekayo njengokungathi ifenisha, futhi lapha okuqala ukuqeqeshwa komsebenzi kuqala - kufanele umomothele kuwo wonke umuntu, kungakhathaliseki ukuthi umuntu uyamjabulisa kuwe noma cha, kufanele ukuxolisa nge-ngaphandle nangokwakho, kanye nalokho kumfana, kanye nokushintsha konke okwenziwe ezithende endaweni yokusebenza eqinile futhi, ngisho noma kungekho izivakashi, awukwazi ukushiya.
Ingakanani ihostela ithola?
Umholo kwizikhangiso ezifana "nomsebenzi womsebenzi" uqala kusuka ku-12,000 - 15,000 ama-ruble ayizinkulungwane ezingu-15 000, kuye ngokuthi isifunda nesigaba sesikhungo (umholo ojwayelekile wabamakhosikazi eMoscow unama-25,000-35,000 ayizinkulungwane). Uma umfakisicelo enolwazi oluhle ngolunye ulimi - lokhu kukhula okubonakalayo kumholo. Ezitolo zokudlela, amahhotela, abanikazi bamahostela bangathola amathiphu. Inkokhelo yenziwa kanye noma kabili ngenyanga, noma ishintsho (kusuka ku-2000 kuya ku-5000 ayizinkulungwane) - ngoba ukushintshwa kuvame ukukhokhwa ihostele ngosuku.
Ungaba kanjani umsikazi?
Abanikazi bamahhashi baqashile abafundi ngaphandle kwemfundo ekhethekile. Akudingekile - ukuqeqeshwa kwenzeka ngaleso sikhathi futhi akuthathi amasonto angaphezu kwamabili. Into esemqoka ukwazi imenyu, ikhadi lewayini, imithetho yokuxhumana namakhasimende. Emakethe emisebenzi ayikho ikholomu "yemfundo ekhethekile" noma kukhona i-dash - ayidingekile, kodwa umsebenzi we-hostess wamukela ukukhethekile - "insizakalo yezenhlalakahle namasiko nokuvakasha" noma "ibhizinisi lokudlela".
Kuzoba yinto enkulu uma umfakisicelo enemfundo yengqondo - lokhu kuzosiza ezimweni ezehlukene namakhasimende ukuthi angalahlekelwa ukuzithiba nokuzola. Ngokuvamile abanikazi bezindlu badinga ochwepheshe nge-English ekhulunywe kahle, futhi ulimi oluhle lweRussia lombhalo - hhayi ama-parasites ngamazwi. Ngakho-ke, nakuba lo msebenzi ungadingi ulwazi olukhethekile, imfundo eyisisekelo ayilimazi.
Yini efana nehostele?
Yeka ukuthi umsikazi kufanele abukeke kanjani - impendulo ilula kakhulu - ayinasici. Izinwele ezihlanzekile, ukwakheka okulula, ukunganqamuki komzimba, ukumomotheka ebusweni bakhe - lokho kungumfanekiso wentombazane enezintombikazi. Izembatho iyinhlanzi enhle kakhulu, izikhungo eziningi zinikeza imifino. Kukhona umbono wokuthi kuphela amamodeli angasebenza kumuntu ohlala kuyo - ephakeme, ekhangayo. Lokhu kuyiphutha, umnakekeli kufanele enze umzwelo omuhle phakathi kwezivakashi, ukukhuthaza ukuzethemba nokuqiniseka ukuthi uyisimenywa esibaluleke kunazo zonke futhi esamukelekile kakhulu kule sikhungo.
Ngumuphi umthwalo womuntu ohlala naye?
Kuye ngohlobo lwe-hostess, imisebenzi ihluke kancane. Iyini umsebenzi wabamakhosikazi ngokuya ngezinhlobo ezahlukene zezikhungo?
- Indawo yokudlela - ukuhlangabezana nezivakashi, ukuhlala etafuleni, ukunikeza imenyu. Lapho izivakashi zizohamba - zibambe.
- Abanikazi bamahhotela ehhotela - cishe okufana nendawo yokudlela, kuphela okudingeka bayisebenzise esiteshini sokwamukela noma ekamelweni.
- Iklabhu yasebusuku. Ngaphandle komhlangano, umsikazi kufanele aqinisekise ukuthi akekho ohambileyo othukuthele, ngaphandle kwalokho anikele ukuzijabulisa okungeziwe kusuka ohlelweni lweqembu.
- Umsizi womshado kufanele aqonde kahle isihloko kanye nendikimba yombukiso, wazi impendulo kunoma yikuphi ukuphazamiseka kwe-thematic, ubambe izivakashi endaweni yokukhangisa ezithakazelisayo kubo.