Kunombono wokuthi inqubo yokukhulumisana, kungakhathaliseki ukuthi iyazi noma yengozi, idlala indima yomuntu owenza umsebenzi. Umuntu angasho ukuthi ngengozi aqale ingxoxo ngesihloko esithakazelisayo ngaye ukuze azwe kusuka ku-interlocutor lokho akufunayo. Phakathi nengxoxo, ungathonya ngisho nomphikisi wakho ukuze athathe isinqumo oyidingayo.
Izinhlobo zokuxhaphaza phakathi nezingxoxo ze-banal nezokuqala, zingahluka kakhulu:
- ukuxhaphazwa kothando;
- ukuxhaphazwa kwesaba;
- ukuxhaphazwa kokuziphendulela;
- ukuxhaphazwa kwemizwa yecala;
- ukuxhaphazwa komzwelo womzwelo.
Enkulumweni yabo, abanye abantu bahlukumeza ngamabomu izihloko ezithile ukuze bavame ukusabela kwabanye, lokhu kuyisici esiyinhloko sokuxhaphaza.
Izindlela nezindlela zokuxhaphaza
Ukuxhaphaza ekukhulumisaneni phakathi kwabantu, izinhlobo zayo nezindlela zihlale zixhomeke ngokuqondile emgomweni onjani abaqhutshwa nabo, kungaba:
- "Ukucasula i-interlocutor" - kwenziwa ngosizo lokuhlambalaza, ukuhlekwa usulu, ukuze kuhoxiswe umuntu, kumenze abe nexhala.
- Ukubhekisela kokuthi "izithakazelo eziphakeme" kuvame ukusetshenziselwa umqondisi, ophikelela ukufuna ukufeza yena, futhi ngamazwi akhe abhekisela emibonweni efanayo yabantu abahlonishwayo nabahlonishwa kakhulu.
- "Ukuhlambalaza" - kubonakala lapho ukhuluma nomuntu oye waqaphela ukuthi iphuzu lakhe lokucabanga alilungile, kodwa engazimisele ukulivuma esidlangalaleni. Abesifazane basebenzisa le ndlela yokuxhaphaza ekukhulumeni kaningi kunamadoda.
- "Ukusekelwa kwesithombe" - isetshenziselwa ukuzola futhi wenze isitha esincane siqaphile. Kusuka kubonakala kubonakala sengathi uthakazelisa, ngakho-ke umxhumanisi usuvele ezwa inzuzo yakhe, ephindaphinda futhi eba yisisulu sokuzihlukumeza.
Izindlela zokuxhaphaza namandla omthelela wazo zixhomeke kokwazi komuntu ofuna ukukuthinta. Esimweni sethu esiseduze, sivame ukubhekana nomthelela ofanayo ezinqumweni zethu. Ezimweni eziningi, kulula kakhulu ukuthonya umuntu. Indlela elula ukukwenza lokhu ngezinga elingokomzwelo, ngoba amasu okuphatha angase asekelwe ekuboneni okunengqondo, kepha ekuphenduleni kwemizwelo elandelayo. Kodwa lokhu akusona isizathu sokukholelwa ukuthi ukukhwabanisa ekukhulumisaneni kwebhizinisi akunakwenzeka.
Abaqashi basishukumisa kanjani?
Ukuphathwa ngokuvamile kuthonya abaphansi ngezindlela ezinjalo njengokucindezela ekuzihloneleni kwabo noma ngokwesaba ukulahlekelwa umsebenzi noma umsebenzi ngokujwayelekile. Cabanga ukuthi kaningi kangakanani owake wezwa kumphathi wakho mayelana nosongo lokuxoshwa, yiqiniso, kubangele ukuthukuthela kwakho, naphezu kwalokhu, waphoqeleka ukuba ufeze yonke imiyalo yakhe nemiyalo yakhe. Yile ndlela yokuxhaphaza abantu iningi elisetshenziselwa abaqashi.
Ukunciphisa lolu hlobo lomthelela kubuntu bakho, ungasebenzisa amasu alandelayo:
- "Ngezindlebe" - umsebenzi oyinhloko walesi samukeli yithuba lokuthola isikhathi. Uma unomuzwa wokuthi uyasetshenziswa, khona-ke uziphazamise ucingo oluphuthumayo
shayela noma ngenye indlela, shintsha, zama ukushintsha isihloko sezingxoxo, kuzokusiza ukuthi ugcine ugweme ukuphathwa; - "Umbono ovezwe ngokucacile" - uma uqiniseka ngephutha lakho ku-100%, usho ngesibindi iphuzu lakho lokubuka, ukungabikho kokungabaza esitatimendeni sakho ngeke unike umlawuli wezandla ithuba lokukuthonya.
Manje uyazi, yiziphi izindlela zokuxhaphaza maqondana nomuntu wakho ezisetshenziselwa ezungezile nezindlela zokungathathi hlangothi kwazo. Cabanga ukuthi yiziphi izigaba zokuphila ongasebenzisa ulwazi olutholiwe futhi uzuze kuzo.