Okokuqala, le ncwadi yangikhanga, ngoba yanconywa omunye wabalobi abathandayo engqondweni - uRobert Chaldini. Nakuba le ncwadi ingase ibonakale njengethuluzi lebhizinisi ekuqaleni, lokhu akude neqiniso. Ikhuluma ngezinkinga eziyisisekelo zokuziphatha komuntu - ukuziphilisa, ukuziqhenya noma ngokuphambene nalokho, ukuphilela abanye nokuziphendulela?
Le ncwadi inikeza izinhlobo ezintathu eziyinhloko zokuziphatha kwabantu:
- Abaqashi - okuzuzisa bona kuqala, futhi bathanda ukuthola okuningi kunokuba banikeze. Iningi elinjalo.
- Exchange, abakholelwa ukuthi ukushintshaniswa kufanele kufane - "Mina kuwe - wena kimi."
- Abaphakeli - abazimisele ukusiza abanye ukuba balimaze izithakazelo zabo.
Ucabangani, ngubani ophethe izigaba eziphansi kakhulu zomkhakha wezemisebenzi emisebenzini eminingi? Ngokuqinisekile uzosho ukuthi abanikelayo, futhi uzobe ulungile. Futhi ubani ophethe izinyathelo eziphakeme kakhulu zezinga eliphezulu lomsebenzi? Iningi labantu lizophendula ngokuthi "ukuthatha" noma "ukushintshanisa", kodwa-ke kuzobe kungalungile. Amamaki aphezulu nawo athathwa nabanikezeli.
Ngokusho kocwaningo, nakanjani noma yikuphi ukuqeqeshwa, labo abakhiqiza izibalo bahlanganisa iningi eliphelele. Ngisho nasemagatsheni afana namacala omthetho, umshuwalense, ezombusazwe - labo abanikela ngaphezu kokuthola bathola ukunqoba.
Kodwa umehluko ophi phakathi kwabanikezeli abasesiteji esiphezulu sezenhlalakahle kusuka kulabo abaphezulu kakhulu? Umbhali ubiza lokhu kwahlukana - "ukuqondakala okungcono", okuvumela abanikezeli ukuba bathuthukise, hhayi ukuzibhubhisa ngaphansi kwengcindezi yabathengi. Le ncwadi ichaza izikhathi eziningi ezithakazelisayo ezingenza umuntu abuke umhlaba futhi athuthukise umhlaba wonke.
Kusukela encwadini ongayithola:
- Indlela yokwahlukanisa umnikazi we-"nomniki-mbumbulu", ukuthi ungafunda kanjani ngokuwa kwe nkampani esithombeni se-CEO embikweni wonyaka.
- Kungani kudingekile ukusiza ngokungenabugovu, futhi hhayi ukushintshana.
- Kungani ithimba labantu osebenza nabo likhulise kakhulu umkhiqizo womsebenzi wakho.
- Amathuluzi okuthonya abantu ngombono womnikezeli. Isizathu sokuthi banamandla kunenkolelo evamile ngokuphatha. Kuyini "ukukhulumisana okuvela esimweni sobubuthakathaka", umuntu angayifinyelela kanjani imibono yayo engekho eqinile, kodwa imibuzo efanele.
- Uzojwayelana nezinsimbi ezinamandla zethonya labanikezeli, okuyinto uGeorge Washington ayisebenzisa. Faka isicelo ngobuqotho ukuze uthole iseluleko, futhi uzothola ngaphezu kolwazi oluwusizo lobuqotho obuvela kumuntu.
- Uyini umehluko oyinhloko phakathi kwabaphikisayo-abalahlekelwa abavela kubaphikisi.
- Kungani ungaba umnikezeli esimweni somdlalo we-zero-sum.
- Kungcono kangakanani ukuphatha izenzo ezinhle - "ukusika" noma "ukufafaza"? Ingabe wenza zonke izenzo ezinhle ngesikhathi esisodwa ngosuku olulodwa, noma ukusabalalisa ngendlela efanayo ezinsukwini zesonto?
- Isikhathi esingakanani sothando esisebenzayo ngonyaka sidingeka ukuze sijabule futhi siphile isikhathi eside.
- Indlela yokuziphathisa umnikeli nabathathayo.
- Kuzizwe ezifihlekile zabantu abaningi.
Namuhla, ukuziphatha kwabanikelayo kubhekwa njengobuthakathaka. Abaningi abanikeli lokho abafihlayo, kodwa futhi bazama ngokucophelela ukuvimbela ukuziphatha okunjalo. Leli bhuku livula ama-horizons amasha we-psychology yokuxhumana nabanye abantu, asikhuthaza ukuba sicabange kabusha imibono yethu ngokuziphendulela.
Esikhathini sokusebenza kwengqondo kukhona into enjengefuthe lomphakathi - ithuluzi elinamandla futhi elingalawuleki, ngokusho ukuthi yiziphi abantu abangenelela empilweni yemvelo futhi baqale ukulingisa. Ngenxa yalokhu, ngingathanda ukuncoma le ncwadi ukuze ngifunde yonke into, lapho abantu beqala ukuhlala ngokuvumelana nemigomo yabanikeza - lapho isimo sethu sishintsha khona ngokuya phezulu.